Kempegowda International Airport, Bengaluru receives ACI’s ‘Voice of the Customer’ recognition for 2nd consecutive year

Wins global recognition for its relentless efforts in understanding the needs of passengers

Bangalore International Airport Limited’s (BIAL) relentless efforts to understand the needs and requirements of passengers during the COVID-19 pandemic earned Kempegowda International Airport, Bengaluru a global recognition at the Airports Council International World’s ‘Voice of the Customer’ initiative.

The airport has made significant efforts in gathering passenger feedback through ACI's Airport Service Quality (ASQ) programme and this helped understand the requirements of customers and demonstrate BIAL’s commitment towards delivering a superior customer experience under trying circumstances.

“I am pleased to inform Kempegowda International Airport, Bengaluru has earned recognition in ACI World’s Voice of the Customer initiative. This initiative recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the ongoing COVID-19 pandemic in 2021,” said Luis Felipe de Oliveira, Director General, ACI World.

“We at BIAL are honoured to win this recognition for the second consecutive year. This recognition is the result of strong stakeholder collaboration, innovative technological adoptions, and the hard work of our staff. This further motivates us to continuously improve passenger experience at BLR Airport,” said Hari Marar, MD & CEO, BIAL.